Investor Relations




Business development agenda based on the integration between economic, ESG (environmental, social, and governance) and ecosystem relations aspects.

We are committed to developing a sustainable agenda that reflects TOTVS Group’s purpose and vision on how its businesses can positively drive and impact society, both as an employer and social agent. We believe in the transformative power of technology, in its ability to contribute to the construction of an increasingly digital, prosperous, productive, inclusive and sustainable ecosystem.

We believe that there are countless opportunities to to expand the generation of value for our stakeholders, by improving the performance of our strategy and the maturating reflections on the strengthening of the ESG pillars as part of the sustainability culture in TOTVS, expanding our ability to incorporate the demands of our strategic audiences and to generate shared value across our relationship ecosystem.

Corporate Governance of the ESG Agenda

TOTVS’ ESG sustainability performance is supported by a solid governance structure, together with the Code of Ethics and Conduct, Organizational Policies and the most advanced corporate governance practices, by transparency, ethics and integrity that guide the relationships established with its audiences and manifested through the commitment to continuous development and improvement of the organization’s governance practices.

Specific Objectives of the ESG Agenda

  • Enhance TOTVS’ performance as an agent of positive change by connecting business, people and technology that include sustainability as a value proposition;
  • Strengthen the integration of economic, environmental, social and governance (ESG) aspects into the company’s strategy and business model, investment decisions, products, services, innovation processes, and technological development; and
  • Foster the development of the sustainability culture at TOTVS, expanding its capacity to incorporate the demands of its strategic stakeholders while generating shared value throughout its relationship ecosystem.

These combined elements generate a powerful lever so we can continue to develop Brazil more and more through the democratization of technology, with impacting solutions that generate results and make our clients and customers more productive and competitive in their segments.

2030 Agenda and the Sustainable Development Goals (SDGs)

It represents the global agreement on the priorities for achieving sustainable development defined during the United Nations Summit on the topic, held in 2015. The agenda consists of 17 sustainable development goals (SDGs) and 169 targets to be achieved by 2030. The United Nations (UN) works globally with governments, civil society, companies and other partners to put it into practice.

United Nations (UN) Global Compact

TOTVS has been a signatory to the Global Compact of the United Nations (UN) since 2014, which is an initiative planned for companies committed to aligning their operations and strategies with the ten principles, universally accepted, in the areas of human rights, work, environment and fighting corruption. With more than 12,000 participating companies and stakeholders in more than 145 countries, the UN Global Compact is the largest voluntary corporate responsibility initiative in the world.

Business Compact for Integrity and Against Corruption promoted by the Ethos Institute

TOTVS also joined the Business Pact for Integrity and Against Corruption of the Ethos Institute, whose mission is to mobilize, encourage and help companies to manage their business in a socially responsible and sustainable manner. This pact provides for a set of guidelines and procedures that meet the requirements of the policies in place for integrity and anti-corruption systems.

Instituto da Oportunidade Social (IOS – Institute of Social Opportunity)

TOTVS focuses its strategy social investment on the IOS, established in 1998 on the initiative of employees of former Microsiga, currently TOTVS. IOS is a non-profit institution supported by private initiative, which provides training for youth in socially vulnerable situations and people with special needs to prepare them for the labor market, and providing access to technology with the main goal of employing qualified professionals in the economy of the future.

IOS’ professional training model offers business management and information technology programs, which include modules on Digital Education, Citizenship, Sustainability, Math, Communication and Expressions, Soft skills, as well as psychosocial assistance by a multidisciplinary team consisting of psychologists, social workers and psychopedagogists. During the program, students get the chance to apply the concepts using software available in the market. Since its creation, it has trained over 36,000 students. The target audience of the Institute is socially vulnerable youth and disabled people aged between 15 and 29.

IOS students, 90% have studied in public schools, 57% are women and 57% are black. IOS functions in the states of São Paulo (interior region and greater São Paulo), Minas Gerais, Santa Catarina, Rio de Janeiro, Rio Grande do Sul, Paraná and Pernambuco.

The focus is on the employability of these youth. Every year, more than 2,000 youth are trained and, of these, about 1,000 on average are employed by partner companies in diverse various segments and TOTVS, creating a strong direct social impact on employment and income generation. The new job opportunity also represents, according to a survey by the Institute, an increase of about 47% in the household income when a student starts working. In 2019, IOS had more than 3,000 students, of which 2,250 completed their vocational programs and 1,400 landed their first job. TOTVS invested more than R$5 million in the Institute in 2019. For more information about IOS, visit:

TOTVS has as a reference the “Code of Best Corporate Governance Practices” developed by the Brazilian Institute of Corporate Governance (IBGC), to affirm the good governance practices, marketing, professional ethics and business.

Some practices adopted by the Company based in IBGC Code are:

  • Creation of the Code of Ethics and Conduct with adhesion of 100% of employees;
  • Adoption of specific policies of Disclosure of Relevant Information and Trading Securities;
  • Adoption of Specific policies for Internal Controls, Risks and Compliance;
  • Adoption of specific Policy on Related Parties Transactions and of Preparation and Publication of Standards;
  • The Company has a Board of Directors (with 86% of independent members), Audit Committee, Personnel and Compensation Committee, Strategy Committee and Governance and Nomination Committee;
  • The Company has an Internal Control, Risks and Compliance Office;
  • The Company has an Internal Audit, with report to the Audit Committee;
  • The Company is listed in the “Novo Mercado”, the highest level of corporate governance for companies listed on Brasil, Bolsa, Balcão – B3, and adopts practices that exceed requirements of legislation with respect to corporate governance and the rights of shareholders, according to the “Novo Mercado Listing Rules”.


Being a TOTVER means going beyond the ordinary. It is making technology and knowledge our DNA. Valuing our legacy and that of our customers to live the culture of innovation without fear of making mistakes. And together, think about how technology can drive the new. TOTVS is made by people and for people. Here, we are all TOTVERS. Discover the pillars of our culture:


We have built a legacy in an ever-changing world. We think how technology and knowledge can jointly drive innovation today and always. We are creative and are not afraid of making mistakes.


We anticipate our clients’ needs. We deliver high-quality solutions that are essential, simpler and more agile for their business. We are present and close to them.


Curious, collaborative, digital and fanatic about results. We’ve got attitude, our own style and we are restless. We are TOTVERS.


TOTVS is committed to ethical and transparent conduct in its relationship with associates, employees, customers, partners, suppliers, investors, public entities, and other interested parties, by complying with all applicable laws and regulations and with internal Policies, Standards, and Procedures.

Accordingly, TOTVS has a Compliance Program composed of a set of mechanisms aimed at preventing, detecting, and remedying any irregular and unethical conduct, whether in the private or public sphere, in line with the organizational culture. These mechanisms are structured in five pillars:

Culture of Compliance: strengthening of the culture of ethics and compliance through the engagement and constant support of the key leaders of the Company.

Risk Assessment: identifying, assessing, and addressing the main compliance risks to which TOTVS is exposed in the conduct of its activities.

Code of Ethics and Conduct, Policy, and Procedures: developing, implementing, and formalizing internal guidelines, standards, and procedures that must be followed by TOTVERS and Third Parties within the scope of the Compliance Program.

Communication and Training: permanent awareness-raising so that everyone knows the guidelines, rules, and responsibilities to be fulfilled within the scope of the Compliance Program.

Detection and Remediation: identification of any conduct that violates the law, applicable regulations, and the Company’s ethics and conduct guidelines. Consequently, it ensures that any unethical conduct is discontinued and disciplinary measures are applied.

Learn more details about our Compliance Program by reading our Risk Management, Internal Controls, and Compliance Policy.


TOTVS adopts a risk management methodology based on the components of COSO ERM and ISO 31000, which is able to identify and address corporate risks in the following categories:

Strategic Risk: associated with decisions that affect TOTVS Group’s business strategy and strategic objectives, considering the internal and external environments.

Operational Risk: possible losses resulting from failures, deficiencies, or inadequacy of internal processes, people, technological environment or caused by external events.

Financial Risk: associated with exposure to potential financial losses of the TOTVS Group.

Regulatory / Compliance Risk: risks of legal or regulatory sanctions, financial loss, or reputation that the TOTVS Group may suffer as a result of failures to comply with laws, agreements, regulations, Code of Ethics and Conduct, among others.

Information Technology Risks: risks related to the information technology environment (infrastructure, access management, information security, data protection).

The risk management cycle of TOTVS comprises the stages of setting the context, identifying, analyzing, assessing risks, and treating risks, ensuring that the Company identifies the main points of exposure and adopts mitigating control measures through an environment of controls capable of responding to risks mapped in an appropriate manner.

TOTVS ensures a transparent risk governance process, reporting to the Audit Committee and the Board of Directors the levels of risk exposure and the corresponding mitigation measures adopted, as well as following the recommendations and resolutions of such bodies.

Learn more details on Risk Management and Internal Controls by reading our Reference Form.